1. Scope
ARL Collections LLC, a Texas limited liability company, operates ARL DoUrQuote. This policy explains how we handle information when customers and independent repair shops, mobile mechanics, and towing providers use the application and related services. The initial service is intended for adults in the United States.
2. Information we collect
We collect account information such as email address, account type, email-verification status, and acceptance of legal terms; profile information such as name or business name, phone number, street address, city, state, country, and ZIP code; vehicle information such as year, make, model, mileage, VIN when provided, and service history; repair-request information such as symptoms, descriptions, photos, and short videos; quote information such as labor, parts, fees, notes, warranty, expiration, appointment, status, and review information; and technical or security records generated when the service is used. We also process service type and location, towing pricing and dispatch updates, reports of misuse, block relationships, and the version and time of terms acceptance.
3. Location information
We use address-derived coordinates to match requests with eligible providers within approximately 60 miles. Addresses can represent locations where the user is not currently present. Address information is sent to the U.S. Census Bureau geocoding service; the ZIP-code fallback sends the ZIP code to Zippopotam.us. This matching feature does not require continuous background device tracking.
4. How we use information
We use information to create and secure accounts, verify email addresses, maintain profiles, match repair requests with nearby shops, display vehicle and request details to eligible participants, enable quotes and appointments, provide PDF or printing features, send transactional notifications, prevent abuse, troubleshoot problems, comply with law, and operate and improve the service.
5. How information is shared
Relevant request and vehicle information is shared with eligible providers so they can evaluate a request. Quotes and scheduling information are shared with the customer and applicable provider. Supabase provides authentication, databases, server functions, and private media storage; Resend provides transactional email; address lookup services are identified above. We may disclose information when required by law, to protect rights or safety, or as part of a business transfer. We do not sell personal information. Blocking restricts new interactions and request visibility but preserves shared quote history and accepted services. Previously emailed, downloaded, or printed copies may remain with recipients.
6. Photos, videos, and storage
Photos and videos attached to repair requests are stored in private cloud storage and are made available through time-limited access links to authorized users. Users should avoid including faces, license plates, documents, home interiors, or other sensitive details unless needed to explain the repair.
7. Data retention and deletion
You can request account deletion through Delete Account in the app or by emailing privacy@arldourquote.com, without reinstalling the app. Instructions are available at https://arldourquote.com/delete-account. We verify ownership before acting, respond within 7 days, and complete deletion from the active service within 30 days after verification, subject to any shorter deadline required by law. Deletion removes the account, profile, account-linked records, and media in its folders. Related vehicles, requests, quotes, appointments, reviews, reports, and blocks may be removed through account relationships. It does not cancel obligations agreed directly with another user or recall copies already received. Resend ordinarily retains email content and delivery logs for 30 days under our current plan, with published backup retention of 7 days. App deletion does not automatically erase these records; we coordinate provider deletion where needed for a valid request. Our current Supabase Free plan lists API/database log retention of 1 day and Auth Audit Logs of 1 hour; automatic database backups are not included. We currently keep no separate database backups of our own. These limits are not a blanket deadline for all provider internal records.
8. Security
We use reasonable administrative and technical safeguards, including authenticated access, database access policies, private media storage, encrypted network connections, and server-side secrets. No internet service can guarantee absolute security, and users must protect their passwords and devices.
9. User choices and rights
Users may review and update profile information in the app, choose which optional media to upload, stop using the service, and request account deletion. Depending on applicable law, users may also have rights to request access, correction, deletion, or a copy of personal information, or to object to certain processing.
10. Transactional email
We send emails necessary to confirm accounts and communicate new requests, quotes, acceptance, and status changes. These operational messages are not promotional marketing. Email delivery providers receive the address and message information necessary to deliver them. Reports of misuse generate a notice to the operator containing the report reference and reason. New-request alerts between blocked accounts are withheld; messages already sent cannot be recalled.
11. Children
ARL DoUrQuote is intended for adults and is not directed to children under 13. Account holders must be at least 18 years old under the Terms and Conditions. We do not knowingly collect personal information from children.
12. United States processing
The service is operated for users in the United States. Information may be processed and stored in the United States and other locations where service providers operate, subject to their safeguards and applicable law.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in the service, technology, or law. The effective date and version identify the current policy. Material changes will be communicated when required.
14. Contact
Questions, privacy requests, and concerns may be sent to privacy@arldourquote.com. Please do not email passwords, payment-card information, or highly sensitive documents.
15. Reports and blocks
Reports, their reasons and optional details are available to the reporting user and authorized operators, not to the reported user. Internal review notes and status management are restricted to operators. Your block list is private to your account and authorized operators. Reports and blocks are used to handle abuse and enforce access restrictions; do not include passwords or unnecessary personal information in reports.