1. Operator, acceptance and eligibility
ARL DoUrQuote is operated by ARL Collections LLC, a Texas limited liability company (ARL, we, us). These Terms govern the application and related platform services. You must be at least 18 years old and legally able to enter into this agreement. If acting for a business, you must be authorized to bind that business. The initial service is offered to users in the United States. You accept these Terms by expressly agreeing through the account or updated-terms screen.
2. Platform role and independent providers
ARL DoUrQuote helps customers request vehicle services and receive quotes from independent repair shops, mobile mechanics, and towing providers. ARL supplies the platform; the selected provider performs the vehicle service. ARL does not itself inspect, repair, transport, or take custody of vehicles. Customers and providers are responsible for their service agreement, subject to applicable law. Nothing in these Terms excludes responsibilities that applicable law imposes on ARL.
3. Quotes and service arrangements
Providers supply their prices, descriptions, availability, warranties, and conditions. Review the scope, exclusions, and total price before accepting. Providers must obtain any additional authorization required by law before additional work or charges. App acceptance does not waive legally required estimates, authorizations, receipts, or consumer rights. For mobile service, confirm the location and its safety. For towing, confirm pickup, destination, vehicle condition, mileage, and fees. Cancellation or waiting charges must be disclosed and agreed as required by law; these Terms create no automatic cancellation fee. Scheduling and on-the-way updates come from providers and do not guarantee an arrival time. This is not an emergency-response service: call 911 in an emergency involving immediate danger. Providers are responsible for required licenses, permits, insurance, taxes, and safe, lawful operations.
4. Payments, refunds, and collections
ARL DoUrQuote does not collect, hold, process, guarantee, refund, finance, or recover payment for vehicle services. Customers pay providers directly under terms agreed to between them. Any billing question, refund, chargeback, collection, lien, or payment dispute must be resolved directly between the customer and the provider.
5. Service disputes and platform safety
Customers and providers should address disagreements about scope, appointments, payment, warranties, damage, delays, or service with each other. Contact privacy@arldourquote.com about platform safety, abuse, or account concerns. ARL may provide records when legally permitted and review misuse reports, but does not guarantee a refund, reimbursement, or resolution of a provider dispute. Nothing here limits responsibilities or consumer rights imposed by applicable law.
6. Accounts and accurate information
You must provide accurate, current information, maintain the security of your account, and promptly update your information. You are responsible for activity performed through your account. Shops must accurately identify their business and may not misrepresent qualifications, pricing, availability, licenses, insurance, reviews, or services.
7. Photos, videos, and other content
You retain ownership of content you submit. You grant ARL DoUrQuote a nonexclusive, worldwide, royalty-free license to host, store, reproduce, display, and transmit that content only as reasonably necessary to operate, secure, and improve the service and to share a service request with eligible providers. You must have the right to upload the content and must not include unlawful, abusive, deceptive, infringing, or unnecessarily sensitive material.
8. Prohibited conduct
You may not use the service for fraud, harassment, unlawful discrimination, unsafe or illegal activity, malware, spam, unauthorized access, scraping, impersonation, false reviews, manipulation of quotes, or infringement of another person’s rights. You may not interfere with the service or attempt to obtain another user’s private information.
9. No endorsement or guarantee
Appearance in the app does not constitute endorsement, certification, or a guarantee of any user, provider, quote, price, availability, diagnosis, repair, warranty, or outcome. Users should independently evaluate a provider, confirm credentials and insurance when appropriate, and use reasonable judgment before authorizing work or making payment.
10. Disclaimer of warranties
To the fullest extent permitted by law, the platform is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, noninfringement, uninterrupted availability, accuracy, or security. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
11. Limitation of liability
To the fullest extent permitted by law, ARL Collections LLC and its owners, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits or data; vehicle damage; personal injury caused by a provider or user; or losses arising from a quote, repair, payment, dispute, user content, or third-party conduct. These limitations do not apply where prohibited by law.
12. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless ARL Collections LLC and its owners, officers, employees, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your content, your violation of these Terms or law, or your dealings with another user. This provision does not require indemnification for conduct that cannot lawfully be indemnified.
13. Electronic communications
You consent to receive electronic communications needed to operate your account, including email confirmation, quote, request, appointment, security, and service-status notices. Transactional communications are part of the service and are not promotional marketing.
14. Suspension and termination
ARL DoUrQuote may limit, suspend, or terminate access when reasonably necessary to protect users, comply with law, investigate misuse, enforce these Terms, or maintain the service. You may stop using the service and request account deletion through available account controls.
15. Changes and governing law
We may update these Terms for legal, security, or operational reasons. Material changes will be presented for acceptance when required. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise. If any provision is unenforceable, the remaining provisions remain in effect.
16. Reporting and blocking
You may report inappropriate requests, quotes, or reviews through the app. Reports are reviewed by the operator and are not shown to the reported user. Blocking prevents new quotes, acceptance of pending quotes, and new-request email alerts between those accounts. Requests without a prior quote are hidden after refresh; shared quote history and accepted services remain accessible. Blocking does not cancel services, recall previously shared copies, or submit a report. Manage your own blocks through Blocked users. A report does not guarantee removal or a particular outcome.
17. Intellectual property and contact
The platform software, design, and branding are owned by ARL or used under applicable licenses. Third-party software remains subject to its respective licenses, available in the app open-source notices. These Terms do not restrict rights granted under those licenses or applicable law. Questions or reports of misuse may be sent to privacy@arldourquote.com. Do not include passwords or unnecessary sensitive information.